No matter how fast technology moves on, customer service will always be king. This week KPMG Nunwood published the top 100 companies for customer service. In an upset, First Direct was knocked off the number one spot, but they remain in the top 10 along with American Express.
Referral is one of the best ways to get new clients - but what if you were referred a family member? New model adviser explores the concept in their new video 'How to advise families'. Would you do anything differently?
Keeping with the theme of customer service, here are three quick tips to improve your profile:
1. List all your advice areas
2. Add in qualifications and testimonials
3. Make sure you have a profile picture*
When a company as high profile as The Carphone Warehouse becomes a victim of corporate cyber-crime, you have to sit up and take notice. But it's not just big companies -- online threats cost SMEs in the UK around £800m a year, and the threats are only increasing year by year. When breaches happen, the best final line of defence is a specialised cyber-policy to insure against the consequences. Read the full article by Brett Warburton-Smith of Lockton to find out how to protect your business.
Find out more at on the Lockton website
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