What our clients say
We can't thank Malcolm and his team enough! We asked for a remortgage and the whole process was completed in a matter of weeks. Excellent communication throughout and completely stress free. Would highly recommend.
Will Assist Mortgages - Dealt with a remortgage application for my partner and I, really professional, dealt with things quickly, and took the hassle off us. Inital hour meeting with Malcolm who advised us of our options then follow up emails etc with Julie. Both friendly and professional. Whole process took about 6 weeks even over Christmas. Would highly recommend.
Very good service. Certainly helped to reduce some of the hassle of the house buying process. I will recommend them to any friends who are looking to arrange a mortgage.
This is the second time I have used will assist mortgages.I can't fault it. They are professional and great at what they do . Their communication is great keeping you up to date every step of the way.
Extremely helpful service, got a great mortgage deal, and queries from the mortgage provider were dealt with promptly and effectively. Thank you!!
Brilliant to deal with and really looked after us buying our first house, couldn't ask for better service. We didn't know where to start when applying for mortgages by Malcolm took all the stress out of it and found the right deal to suit our finances. Really impressed with how quickly he was able to get a mortgage in place as well! Would happily recommend Will Assist to any friend looking to buy a house. Thanks!!
Fantastic service - so helpful and informative. With the help of Malcolm and Julie we were able to get an agreement in principle very quick, and are just about to move into our first home. Highly recommend.
From the outset we were dealt with professionally and without any hassle. We were notified what we would need to provide prior to appointments and have been kept up to date throughout our remortgage process. Excellent service I'd be happy to recommend.
This is the second time I've used Malcolm at Will Assist for a mortgage and both times he's been brilliant. He's efficient, honest, transparent, explains everything really clearly and has found me the best deals both times. I can't recommend him highly enough. Thanks Malcolm!
I found myself in a position where whilst I already had a mortgage with a well known bank they still declined me a mortgage on my new property, this was very stressful but after speaking with Malcolm and Julie they'd literally found a new lender the next day. I was kept regularly up to date and found both Malcolm and Julie to be helpful, professional, knowledgeable and reliable and they got the mortgage deal I wanted which bar £3.00 difference was pretty much identical the offer I wanted from the well known bank. I can't recommend them highly enough and if you're having problems getting a mortgage give these guys a call. If I ever need similar services in future I'll definately be using them again.
Looked around for a decent deal for a remortgage to no avail.Contacted Malcolm and received a mortgage offer within weeks at a good rate of interest,both Malcolm and JULIE have been both professional and helpful all the way.Excellent service and will definitely use again.A1+..
Malcolm and Julie were very helpful throughout the process and found a mortgage product that best suited my complicated needs.
Communication was prompt throughout and the whole process moved very quickly and without any stress.
Would highly recommend.,Malcolm and Julie were very helpful throughout and assisted in finding me a suitable mortgage product. Communication was prompt and the process was very quick and stress-free. Would highly recommend.
It is always stressful applying for any type of mortgage or remortgage, but Malcolm was so understanding and helpful, he was prompt and kept us updated at all times, lessening our stress. Our remortgage was completed in a month!! And this was over the Christmas period!! Very very impressive!!
Furthermore, his fees are only payable on completion unlike some companies that wanted money up front!
We would not hesitate to recommend Will Assist to anyone for their mortgage needs!!
Excellent service from start to finish. Malcolm and Julie were both friendly and professional and reassuring during a stressful time. Would highly recommend will assist mortgages.
After being rejected for a mortgage and leaving us in a situation where we were going to lose the house we were desperate for, we went to Malcolm who very quickly managed to find us an alternative lender that he knew would accept us based on our circumstances. Great knowledge of the market, a very helpful man. Only regret is not going to Malcolm first time!
We were really impressed by the service offered by Malcolm and Julie. They made everything clear without being patronising and were extremely efficient, particularly given that we both have busy jobs and were not always available to speak with. Problems were dealt with swiftly and without judgement and we would recommend this service to anyone buying a home for the first time. Thanks for your help!
This is the 2nd time we have used Malcolm to help us find the best mortgage for us. The first time was purchasing a property from a family member which was a very complex process. Malcolm and Julie were consistently professional, responsive and thorough. The sale went through with ease and efficiency. We have just used their services again to help us remortgage including withdrawing capital from the property for renovation work. We were currently struggling with our current mortgage provider to do so but with Malcolm's help we found another high street lender with a much better rate! Would highly recommend!
We had a tricky mortgage situation involving commercial and residential borrowing on a tight time frame. Malcolm had us sorted out in no time. We would highly recommend them.
From start to finnish malcolm made the whole process stress free even travelling up to durham
himself and Julie went over and above expectations until they secured my self employed morgage
THANKS ALAN & NICOLA
Second time we have used Malcolm and Julie at Will Assist. Can't thank them enough for their professional yet caring and understanding way they helped us firstly two years ago when we were in an awkward situation and again when re-mortgaging to get another great deal. Always feel as if in safe hands with Malcolm. Would highly recommend their services.
Where to find us
York Eco Business Centre, Amy Johnson Way, Clifton Moor, York, North Yorkshire, YO30 4AG
Make an enquiry
My name is Malcolm Shand and I am the senior specialist and director of an independent mortgage and insurance business called Will Assist Mortgages.
Although York based, we are happy to help clients throughout the north of England and beyond. We can assist with all types of mortgage enquiries, and the initial consultation is always free of charge and will provide you with invaluable initial guidance. We act for you, and not the banks, and therefore encourage you to be open about your circumstances, and any concerns you have about getting a mortgage; "computer says no" is not a response you will get from us!
I take client care and satisfaction very seriously, and can guarantee that if you get in touch, you will be contacted back wherever possible within 1 hour, be that weekdays or evenings, or even week-ends.
You will be listened to, (the old cliche about one mouth and two ears is very true!).
You will be communicated with, whether or not you do business with us, and we will make sure that any recommendations we make are right for your circumstances and likely to "set sail" with the lender in question.
The initial consultation is always free and without any obligation.