Updated 01 August 2022
If you want to challenge a PIP decision, the first thing you’ll need to do — and quickly — is ask for a Mandatory Reconsideration.
But to make sure you understand the process and help you achieve the consideration, Unbiased has created this helpful blog to ease the process.
A Mandatory Reconsideration is the first step you will take to challenge a PIP decision — effectively asking the DWP to look at their decision for your PIP again.
Once you’ve received your PIP decision, you usually need to ask for the Mandatory Reconsideration within one month of the decision date (the date on the decision letter).
But if you miss the one-month deadline, it’s still worth asking for a Mandatory Reconsideration, as long as it’s within 13 months of the decision.
You will of course need to explain your reasons for being late.
For example, if dealing with difficult personal circumstances or being ill meant you couldn’t apply in time.
Your form or letter should both explain why your application is late, as well as why you disagree with their decision.
The DWP is entitled to refuse your application if it’s late, but as long as you applied within 13 months of the date on your decision letter, you can still appeal their decision at a tribunal.
Some Mandatory Reconsiderations can take two weeks while others can take several months for PIP.
If you have not received your Mandatory Reconsideration Notice, it would be a good idea to call the DWP after:
Two weeks to check your Mandatory Reconsideration has been logged
Eight weeks to check how much longer it will take
12 weeks to chase again
You can ask for PIP Mandatory Reconsideration over the phone but the only issue here is you will likely have a long wait on hold.
You can also use Mandatory Reconsideration (CRMR1 01/18) form. Once you have filled it in, print it out and send it to the address on your original decision letter.
If you don’t want to use the CRMR1 form, you can write to the DWP.
You will need to include:
Your name, date of birth and National Insurance number
The date of the decision you want them to look at (this information is on the decision letter)
Once you’ve sent your Mandatory Reconsideration letter/form you will receive:
1) A phone call
The DWP normally phone claimants when looking at a decision. They will usually try a few times, so don’t worry if you miss the first call.
When you do speak to them, you can tell them if there is something else that they should consider, or if you have any documents to support your PIP claim reconsideration.
2) Mandatory Reconsideration notice
Once the DWP has looked at the decision again, they will send you a Mandatory Reconsideration Notice.
You will receive two copies of the Mandatory Reconsideration Notice, but keep them in a safe place, because if you choose to appeal, you may need to send one with your appeal form.
At this stage, if you still disagree with the decision, you can appeal to a tribunal. But be aware that if you challenge a decision, it can be changed to make the PIP award lower, or shorter term.
You usually must start your appeal within one month of the date on the Mandatory Reconsideration Notice.
It’s also a good idea to check you’re getting all the other benefits you’re entitled to. If you’re over 18, you can use the benefits calculator to ensure you’re getting all the help you need.
Unfortunately, not many Mandatory Reconsiderations are successful. In fact, the Mandatory Reconsideration success rate is under 20 per cent.
But don’t let that put you off – if you feel you are entitled to challenge a decision or if you’re not sure, speak to a financial adviser to learn more about financial planning and how to cope with money worries.
Getting the right financial advice to ensure you’re planning for your future is key. Find your perfect financial adviser now.