GSI Wealth Management Ltd

Your Peace of Mind: Our Complaints Policy
At GSI Wealth Management, we’re committed to delivering exceptional service — but we know that, from time to time, things may not go quite as expected. If something’s gone wrong, we want to hear from you.

We take all complaints seriously and aim to resolve any concerns promptly, fairly, and with the utmost care.

How to Make a Complaint
You can raise a complaint by contacting us in any of the following ways:

By phone: <phone number hidden>
By email: <email address hidden>
In writing:
Compliance Team
GSI Wealth Management
[Your Office Address]

Please provide as much detail as possible — including your name, contact information, and a brief summary of the issue — so we can investigate efficiently.

What Happens Next?
We’ll acknowledge your complaint within 5 working days.

We’ll investigate thoroughly and aim to provide a full response within 8 weeks.

If we need more time, we’ll let you know why and keep you updated.

Still Not Satisfied?
If you're not happy with our final response, or if 8 weeks have passed and your complaint remains unresolved, you may have the right to refer your complaint to the Financial Ombudsman Service:

Website: www.fi